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Practice Management

John H Ross  MHSM, DipHSM
The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Fiona Lyne  Office manager (Full Time)


Dorothy Duddy  IT/Admin Support Officer (Part Time)


Hazel Neilson  Secretary (Part Time)


Louise McCole  Secretary (Part Time)

Reception

Mary Munro

 

Irene Ash

 

Kathleen Holby

 

Kelly Johnstone

 

Laura Howell

 

Denise Kelly

 

Lorraine Harkness

 

Caron Rose

 

Carolyn Kerr

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

 
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